Fortnightly Magazine - October 2017

Water Utilities Too

PUF’s Steve Mitnick Visits American Water

As American Water CEO Susan Story points out, water is more essential to life than anything else.

American Water: Susan Story

President and CEO

“Our customers see water fall from the sky: they think it must be free. They don’t think about what it costs to treat it, then get it to their homes.”

American Water: Dr. Ben Stanford

Senior Dir., Water Research & Dev.

“We developed a process that lets you lower the aeration cost, lower the amount of air you’re putting into the water.”

First Woman to Chair EEI

“We can market electric utilites better.”

Our regulatory model is set up to sell a commodity. But we don’t sell a commodity anymore.