The Energy Customer Transformation
Investing in Platforms and Business Models
Be obsessed with customers, data, and needs. Build the customer journey and test it.
Strategy & Planning
Ask Not What Customers Can Do for RTO Markets
Ask What RTO Markets Can Do for Customers
Centralized markets are a supporting actor in the industry. They are important, but not author, producer, director, and leading actor in the play.
The Fortis Expansion Story
Ten utility franchises across North America
How Newfoundland-based Fortis Became a Leading North American Utility
Michigan PSC: Broadband Infrastructure
Robin Ancona, Eric Frederick, and Sean Kelly
MPSC-affiliated Connect Michigan facilitates expansion of broadband in Michigan.
Michigan PSC: Natural Gas Infrastructure
“We inspect every pipeline operator every five years.”
Dave Chislea, Cindy Creisher, Nathan Miller, Brian Ballinger and Tim Wolf.
Michigan PSC: Electric Generation Infrastructure
Julie Baldwin, Cathy Cole, and Pat Poli
“We want to make sure that everyone who works on the rate cases are going to be prepared..”
Michigan State Senator Mike Nofs
Chair of Energy and Technology Committee
In the end, you’re going to pick winners and losers. If the process is fair, they’ll say, we had our shot.
Michigan PSC: Rachael Eubanks
Commissioner
“When people get here they are involved, and they’re personally relevant in shaping the energy future.”
Michigan PSC: Norm Saari
Commissioner
“There’s a renaissance, both literally and figuratively, that’s going on in downtown Detroit. It’s making DTE Energy rebuild its system.”
Michigan PSC: Sally Talberg
Chair
“We are trying to ensure timely replacement of infrastructure and prepare for the future, but also keep rates affordable.”