DTE Energy

Vendor Neutral

(May 2011) Florida Power & Light unveils hybrid solar power plant; SECO selects Sensus for smart grid technology; Lockheed to implement Con Edison energy efficiency programs; Elster partners with SAIC to deliver comprehensive smart grid solutions; Columbia Power Technologies deploys wavepower prototype system; plus contracts and announcements from GE, Siemens, Verizon Wireless, DT, Xcel, Tenaska Solar and others.

Call Center Quality Assurance

Employees will account for up to 80 percent of contact center budgets in the increasingly demanding world of customer interaction. Such a substantial investment cannot be left to chance, yet, it is often overlooked and rarely reviewed by managers.
"Beyond lowering operating costs, workforce optimization solutions allow for quick decision making, which helps resolve customer issues.”

Like many other industries in which employee performance is crucial to the customer experience, the utility industry provides an essential commodity to the public. As they are often under intense scrutiny, utility companies must also take steps to minimize their exposure to liability issues.

Vendor Neutral

Burbank Water and Power selects Tropos Networks for smart grid project, Survalent Technology installs SCADA system for Pearl River Valley Electric Power Association, Gemma Power Systems signs contract with Bishop Hill Energy, American Superconductor selects subcontractors for the Tres Amigas SuperStation transmission hub in Clovis, N.M., and more ...

People (November 2010)

DTE names Gerard Anderson CEO; Arthur Meyer ascends to general counsel at Dayton Power & Light and DPL; Exelon names new executives, including Calvin Butler, s.v.p. of human resources and Susan Weiss, v.p. of commercial operations; Deloitte Center for Energy Solutions appoints former FERC Commissioner Branko Terzic executive director, and adds former FERC Commissioner William Hederman to its energy and resources group; other executive changes at OGE Energy, Ameren, Chesapeake Utilities, El Paso Electric, Otter Tail, ISO New England, EPRI, AGA, NIST, and more.

M&A Uptick

Do regulatory and economic trends favor industry mergers?

Now that some new major transactions have emerged, and financial recovery appears slowly moving forward, utility mergers are beginning to appear likely again. Although regulatory hurdles still impede new transactions, some changes at the federal level are reducing concerns about market power and competition. Plus, changing market conditions and new compliance requirements are strengthening the case for scale economics.

People (August 2010)

Exelon named Kathleen Barrón vice president of federal regulatory affairs and policy. American Electric Power (AEP) promoted A. Wade Smith to president and COO for AEP Texas. El Paso Electric promoted Mary E. Kipp to serve as senior v.p., general counsel and chief compliance officer. Chesapeake Utilities promoted Elaine B. Bittner to v.p. of strategic development, and she retains the position as v.p. of natural gas pipeline subsidiary, Eastern Shore Natural Gas. And others.

Got Prepaid?

Smart meters open the door to advance billing.

Investor-owned utility executives have long understood the benefits of prepaid metering, but technical and regulatory roadblocks have prevented wide-scale implementation. Now, however, two IOUs—Arizona Public Service and DTE—are planning prepaid metering programs that could be offered to all customers. Smart metering technology might pave the way for prepaid to become a standard service.

Vendor Neutral

Generation

Siemens Energy has been awarded an 18-month, $300,000 R&D program by the Illinois Clean Coal Institute to study the effects of coal and coal-derived syngas combustion on the behavior of material and coating degradation in utility boiler and gas turbine environments. Focus areas of the research program will explore materials degradation modes in integrated gasification combined-cycle (IGCC) systems and utility boilers.

People (September 2009)

NiSource named M. Carol Fox as president of Columbia Gas of Pennsylvania (CPA) and Columbia Gas of Maryland (CMD). TECO Energy promoted Gordon L. Gillette to president for both Tampa Electric and Peoples Gas. American Transmission elected Michael Hofbauer v.p., CFO and treasurer from interim CFO. Consolidated Edison promoted Robert Muccilo to v.p. and controller. And others...

People (August 2009)

Duke Energy named Lynn J. Good group executive and CFO, replacing David L. Hauser, who left Duke to become chairman and CEO of FairPoint Communications. Pepco Holdings named Anthony J. Kamerick as senior v.p. and CFO. And others...